Privacy Policy

• Team members who sign in to Talkr to call, text and manage leads.
• People our team members contact: homeowners, sellers and other contacts whose phone numbers a team member calls or texts through Talkr.

• Account information: name, email address, job title and time zone of team members.
• Contact and lead records that team members add or import: names, phone numbers, property addresses, notes and call dispositions.
• Communication records: call times, durations and outcomes; voicemails; call recordings where a team has turned recording on; text messages and any photos or files sent with them.
• Technical data: browser type, IP address, device identifiers and application logs needed to run and secure the service.

• To place and receive calls and to send and receive text messages on behalf of team members.
• To show a team its shared call and message history so nobody contacts the same person twice.
• To enforce compliance rules: opt-out (STOP) lists, calling hours, suppression and do-not-call records.
• To produce reports on team activity, and to secure, support and improve the service.

We use your mobile number only for the account and service messages you have asked for and for conversations you start with a Home Pros team member. We do not share, sell, or provide your mobile phone number or SMS consent data to third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help.

When you reply STOP, the number you texted stops messaging you immediately and the opt-out is recorded so it is honored across the whole team. Reply START to opt back in.

We do not sell personal information, and we do not share it with anyone for their own marketing.

• Service providers that run the service for us and may only use data on our instructions: our telephony carrier (Telnyx), our database and hosting providers (Supabase, Vercel), and a CRM when a team connects one.
• Legal requirements: when required by law, subpoena or court order, or to protect the rights and safety of people using the service.

Teams can turn on call recording. Where it is on, calls are recorded and stored with the call record. Team members are responsible for giving any notice and obtaining any consent that the law where they and the other party are located requires.

We keep account and communication records for as long as the team's account is active and as needed for the purposes above, then delete or anonymize them. Opt-out records are kept so the opt-out keeps being honored.

Data is encrypted in transit, access is limited to people who need it, and every action in the service is logged. No system is perfectly secure, so we cannot promise that information will never be accessed without authorization.

• Text messages: reply STOP to any message to opt out, or HELP for help.
• Access, correction or deletion: email contact@selltohomepros.com and we will respond within 30 days.
• Team members can update their own profile details on the Settings page inside Talkr.

Talkr is a business tool for adults. We do not knowingly collect information from anyone under 18.

When we change this policy we update the effective date at the top. Material changes are announced inside Talkr before they take effect.

Home Pros (Balint Holdings LLC), 4335 Piedras Dr W, San Antonio, TX 78228. (830) 510-1597 · contact@selltohomepros.com

See also our Terms of Service.